Whatever you are watching on, the setup takes a few minutes and needs nothing more than the username, password, and server URL from your welcome email. Pick your device below and follow the steps. If anything goes sideways, the live chat is open at any hour and answered by a person.
Every guide on this page assumes you already have these. If you do not, request a free trial and they will be in your inbox within minutes.
A username, a password, and a server URL, sent to you by email when your line is created. Copy and paste them rather than retyping — a mistyped capital letter accounts for most of the "invalid credentials" messages we ever see.
Roughly 15 Mbps is enough for a stable HD stream and around 25 Mbps for 4K. Wired ethernet always beats wifi if the option exists, particularly on an older Firestick sitting behind a large metal television.
The most common way people watch, and the quickest to set up. Works on the Fire TV Stick, Stick 4K, Fire TV Cube, and Fire TV Edition televisions.
Covers the Nvidia Shield, Xiaomi Mi Box, Chromecast with Google TV, and effectively any box running Android TV.
Any handset or tablet running Android 5.0 or later. Useful for watching on the train, and for testing your line quickly before you touch the television.
Apple devices use a different player, but the login details are identical to every other platform.
Tizen-based Samsung televisions, which covers essentially every Samsung set sold in the last several years.
LG televisions running WebOS 4.0 or later. The process mirrors Samsung's fairly closely.
MAG boxes, Formuler Z8 and Z10, and anything else speaking the Stalker portal protocol. No app installation is needed at all.
Desktop viewing, most often used for testing a line quickly or for watching at a desk.
Work through these in order before you message support. The first two solve the overwhelming majority of problems people report.
Not the app — the whole device, unplugged at the wall for thirty seconds. It is a tedious suggestion and it fixes an embarrassing proportion of reported faults.
Zero versus the letter O, capital I versus lowercase l. Paste the credentials in from the email rather than typing them with a remote control.
If one channel buffers, the source is at fault and we can look into it. If everything buffers, the issue is your connection or your hardware.
A VPN is not required, and a badly-chosen exit server can throttle your stream to nothing. Disable it briefly to see whether the picture improves.
Wifi at the far end of the house is the single most common cause of a stuttering 4K stream. A cable, even temporarily, tells you immediately whether that is the problem.
Tell us your device, the channel, and what you have already tried. That single message saves three rounds of back-and-forth and usually gets you an answer within ten minutes.
They arrive by email as soon as your trial or subscription is created — a username, a password, and a server URL. If nothing has appeared within half an hour, check your spam folder before messaging us.
Xtream Codes gives you the full electronic programme guide and organised categories. An M3U playlist gives you the channels but usually no guide. Always choose Xtream Codes where the app offers it.
Nine times out of ten this is a typing error, usually a capital letter or a confused zero and O. Copy and paste the details straight out of the email rather than retyping them by hand.
Try a different channel first. If everything buffers, the problem is your connection or your device; if only one channel does, the problem is at the source and we can look at it. Restarting the device solves this far more often than anyone expects.
It is not required, and the service works perfectly well without one. Some subscribers prefer to use one as a matter of habit. If you do and it makes streams slow, try a server geographically closer to you.
Yes, up to the number of connections on your plan. A three-connection plan means three screens can stream simultaneously; a fourth attempt will simply be refused until one of the others stops.
