We are a small independent operation building a television service for households in the United States and Canada. We are not a reseller of somebody else's product, we do not run a call centre, and we do not lock anybody into a contract. What follows is a plain account of who we are and how the thing actually works.
Cable television in North America has spent two decades getting more expensive and less
flexible at the same time. You rent a box you do not want, sign a contract you cannot leave,
and pay for two hundred channels to watch about nine of them. Meanwhile the sport you actually
care about migrates behind yet another paywall every other season.
EarthWebTV began as an attempt to do the obvious thing instead: deliver television over the
internet connection people already pay for, on hardware they already own, without the contract
or the rented box. The channel list is enormous because there is no meaningful cost to it once
the infrastructure is in place. The price is low because we are not paying for a retail
storefront and a marketing department.
We are deliberately small. That is a limitation in some ways — we do not have a support team of
forty people working shifts — but it is also why a message on the live chat gets answered in ten
minutes by somebody who can actually change something on the server rather than reading you a
script.
How We Work
Four Things We Refuse to Compromise On
🎯
No Contracts, Ever
If the service is any good, you will stay because you want to. Locking people in with a
two-year contract is an admission that you expect them to want to leave. We would rather earn
the renewal each month.
🔓
No IP Locking
Your subscription belongs to you, not to your router. Take it to a hotel, a holiday home, or
your parents' house. The practice of locking lines to a single address exists to make life
easier for the provider, not the subscriber.
💬
Real Human Support
Live chat, at any hour, answered by somebody with access to the servers. No ticket queue, no
escalation tier, no three-day wait for an email that tells you to restart your router.
📊
Honest Numbers
Ninety-nine point nine percent uptime means what it says. We do not publish a channel count
padded out with dead links, and we do not claim a 4K library that turns out to be three films
and a nature documentary.
The Infrastructure
What Actually Keeps the Picture Steady
The unglamorous part, and the part that determines whether your picture holds together at eight
o'clock on a Saturday.
⚖️
Load Balancing
Traffic is distributed across multiple regional servers rather than funnelled through a single
machine. When a major fixture draws an enormous simultaneous audience, the load spreads instead
of collapsing.
🛡️
Anti-Freeze Buffering
A deeper buffer absorbs the brief network hiccups that would otherwise show up as a frozen
frame at the worst possible moment. You pay for it with a fraction of a second of latency and
it is entirely worth it.
🔐
Encrypted Delivery
Streams are delivered over encrypted connections through private infrastructure, so what you
watch stays a matter between you and your television.
Reviews
What Subscribers Say
★★★★★
I renewed the moment my trial finished. Zero buffering, an enormous library of films and series, and the whole setup took me about five minutes on my Firestick.
Georgie KellyToronto, ON
★★★★★
It runs perfectly with no buffering at all. I use it for everything — live TV, box sets, and sports on the weekend. Two months in and I have had nothing to complain about.
Maria GarciaHouston, TX
★★★★★
I trialled three other providers before this one and EarthWebTV came out on top by a mile. The picture quality and how quickly the app loads are what sold me.
A small independent team working on streaming infrastructure and customer support. We are deliberately not a large operation, which is why you speak to an actual person on the live chat rather than a ticket number.
Which countries do you serve?
Our focus is the United States and Canada. The channel list, the server placement, and the support hours are all built around those two markets, though the service works perfectly well elsewhere.
How long have you been running?
Long enough to have learned which corners cannot be cut. The infrastructure has been rebuilt more than once as the subscriber base has grown, most recently to add load balancing across regions.
How do I contact you?
Live chat is the fastest route and is monitored around the clock. There is also a contact form on this site if you would rather write at length.
