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Free Trial Requests
Tell us your device and an email address and we will issue a 24-hour trial line by hand, usually within minutes. No card, no commitment.
Answered around the clock · Usually within ten minutes
Contact Us
The live chat in the corner of your screen is the fastest way to reach us, and it is monitored at every hour of the day. Most messages are answered within about ten minutes by somebody who can actually look at your line rather than reading you a script.
- 24/7Chat Open
- ~10 minTypical Reply
- 0Ticket Queues
- 1Real Person
Get in Touch
Tell Us What You Need
There is no contact form on this page and no ticket to raise. Click the chat widget in the bottom-right corner and simply say what you need. It is faster than a form, and you get an answer while you are still sitting there rather than three days later.
The more you tell us up front, the faster this goes. If something is broken, name the device and the channel and mention what you have already tried — that alone usually turns a three-message exchange into a single reply.
💬 Start the Live Chat
Open at every hour of the day and answered by a person with access to the servers. This is where the overwhelming majority of our subscribers get their answers.
What to Send Us
A message containing these three things will almost always get you a complete answer first time round.
- Your device — Firestick, MAG, Samsung, and so on
- What is happening — the channel, the error, the symptom
- What you have tried — restarting, a different channel, ethernet
Check These First
A great many questions are already answered here, and in more detail than we could type into a chat window.
Response Times
- Live chat — usually under 10 minutes, 24/7
- Reseller support — prioritised ahead of the general queue
- Setup help — walked through step by step, however long it takes
What We Can Help With
Anything on This List, and Most Things Off It
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Setup and Installation
Stuck on a Firestick, a MAG box, or a Samsung television? We will walk you through it one step at a time rather than pointing you at a guide and leaving.
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Streaming Problems
Buffering, a channel that will not load, a login that suddenly stopped working. Tell us what you see and we will look at your line from our side.
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Billing Questions
Payments, renewals, upgrading or downgrading your connections mid-cycle. We adjust the balance pro rata rather than making you wait for the period to end.
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Reseller Enquiries
Credit bundles, panel access, sub-reseller accounts. Reseller messages are prioritised because you have customers of your own waiting on you.
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Affiliate Applications
Tell us where your audience is and we will usually have you approved and issued with a tracking link within the day.
FAQ
Contact Questions
How quickly will you reply?
On the live chat, usually within ten minutes at any hour of the day. Through the contact form it is a little slower — normally within a few hours, and always within one working day.
What should I include in my message?
Your device, the channel or feature giving you trouble, and what you have already tried. That single sentence saves three rounds of back-and-forth and gets you a real answer far faster.
Do you offer phone support?
No. Everything runs through live chat or the form on this page. In practice this is faster than a phone queue, and it means the person answering can look at your line while they are talking to you.
Can I get help setting up my device?
Yes, and we do it constantly. Message us with your device model and we will walk you through it step by step. There is also a full guide covering every supported device on this site.