Refund Policy

Test Before You Pay

We offer a free 24-hour trial precisely so that nobody has to buy something they have not tried. The trial is the full service, not a cut-down version, and it costs you nothing and requires no card. We would strongly encourage you to use it.

General Position

Because a free trial is available to everyone before purchase, subscription payments are generally non-refundable. This is not us being difficult — it is the reason the trial exists in the first place.

When We Will Refund

If there is a genuine, persistent fault on our side that we cannot resolve — a line that never worked, a service failure we cannot fix — contact support and we will deal with you fairly. We are a small operation and we would rather sort out a real problem than argue about it.

When We Will Not Refund

We cannot refund because you changed your mind, because your internet connection is not fast enough for 4K, because a specific channel you wanted is not in the list, or because you did not use the trial and later discovered the service does not suit you.

Reseller Credits

Credits purchased for a reseller panel are non-refundable. They do not expire, so an unspent balance is not a loss — it simply sits there until you use it.

How to Raise a Refund Request

Open the live chat with your account details and a clear description of the problem, including what you have already tried. We will look at it properly.